Technical Support Policy
Free Technical Support for Photopia is offered for the first 45 days after the program is licensed. All technical support after this time is covered by one of the Annual Support Options.
Our technical support is provided by optical engineers in our Colorado office. We use Photopia daily on our own projects, so chances are if you have an issue, we've run into the same thing ourselves and have a fix. We strive to answer all our support emails in a timely manner since we understand that if you're hung up on Photopia you'll likely be waiting on us to proceed on your design. If we receive your question during our day (8 AM - 5 PM MST) we'll have it answered as soon as possible, and definitely before the end of the day. If the question comes outside of our business hours we'll answer it the following day.
We'll always provide licensing support, even if you don't have a support contract. Just send an email to the address below.
Support Contact Information
You may email support inquiries to us at the follow address: 
Should you need to call us, our support hours are 8 AM - 5 PM MST. Please review the technical support policy above before calling. Our technical support staff can be reached at 720-891-0030.
- LTI Optics is an independently owned company that creates the Photopia optical design software and provides optical design consulting services. ÊLTI Optics was created to continue the optics business of Lighting Technologies, Inc. (LTI) after its sale to Musco Sports Lighting.
- Photopia v3.1.5 was released July 20, 2010.
- Check out a list of the changes.
- Check out all the v3 Features.
- 6/10- CSM-360-W65S LED
- 6/10- Cyro UV Acrylic
- 6/10- Luminit L15P1-10
- 6/10- Plaskolite KSH-12
- 6/10- Plaskolite KSH-23
- 6/10- Plaskolite KSH-HT
- 5/10- BXRA-W0402 LED
- 5/10- BXRA-W0802 LED
- 5/10- BXRA-W3000 LED
- 5/10- Bulbrite JC20XE
- 5/10- Almeco 100 Brillox
- 5/10- Almeco 101 Brillox
- 5/10- Almeco 106 Reflex
- 5/10- Almeco 230 Peened
- 5/10- Almeco 236 Peened
- 5/10- Almeco Vega V98
- 5/10- Almeco Vega 95100
- 5/10- Almeco Vega 95110
- 5/10- Almeco Vega 95210
- 5/10- Almeco Vega 95220
- 5/10- Almeco Vega 95230
- 5/10- Almeco Vega 95236
- 5/10- Almeco Vega 98110
- 5/10- Almeco Vega 98210
- 4/10- Seesmart 2' Tube
- 4/10- Seesmart 3' Tube
- 4/10- Alanod 9041GP
- 4/10- Alanod 9043GP
- 4/10- Alanod 9044GP
- 4/10- Alanod 9045GP
- 4/10- Alanod 9047GP
- 4/10- Generic Grey Paint
- 4/10- Mold-Tech MT11006
- 4/10- Piedmont Crackled
- 4/10- Piedmont Frost
- 4/10- Almeco Vega SP 198
- 4/10- Generic White ABS
- 4/10- Generic White Rubber
- 4/10- Sharp Double Dome
- 4/10- Sharp 3.6W Mini Zen
- 4/10- Sharp 6.7W Mini Zen
- ...see the entire list
- Call us at 720.891.0030 from 8 AM to 5 PM Mountain time (2 hours behind the East coast, 1 ahead of the West coast) and we'll be happy to talk.
- - or email us and we'll get right back to you if we're in the office.
- We don't automatically invoice for annual maintenance, but do send reminder emails. Please let us know if you want to renew an annual option.
- 720.891.0030